For over a decade Dataquest UK has provided the best in print, scan and telecommunications technology, together with robust service and support.

Dataquest UK is a privately owned company whose growth is largely attributed to customer retention and recommendation.

This strategy relies extensively on delivering reliability, expertise and quality in the support we deliver which enables us to procure repeat business. We therefore work closely with our customers to provide robust solutions whilst providing flexibility in the service we provide to help them meet their changing business challenges.

For many existing clients, our products are critical to their business processes and there can be no compromise with the level of aftersales support they receive.

 

Our Service Philosophy

Our quality of service is underpinned by a careful choice of products in our portfolio.

We have been selective with the equipment we supply and maintain; choosing market leading brands that also have a proven track record of reliability. The spectrum of equipment we promote provides our clients’ with a portfolio diverse enough to meet their requirements, whilst keeping the range truly focused to a level that doesn’t dilute our technical expertise and supply chain.

Service Delivery and Preventative Maintenance

Modern office equipment delivers ever increasing performance, speed, volume and quality.

On-going reliability of such systems therefore relies not only on expert installation, configuration and training, but also studious maintenance. We realise that left unchecked, problems will occur and often during your busiest (most critical) times, with costly consequences. We are therefore proactive in the maintenance of our equipment. To compliment client work schedules we often work in advance of the manufacturers’ official service intervals. Our investment in preventative maintenance increases up-time and therefore delivers better office productivity to our customers when it matters.

 

What customers are communicating to Cliff about our service

Collecting customer feedback is crucial to delivering continuous improvement. See what our clients say:

“The training and support from your staff has greatly assisted our transition”

“it has really improved the service we provide to our customers”

“I would like to congratulate you on the excellent and efficient service provided”

“thank you for the fantastic service we receive from Dataquest”

“we no longer have to make trips to our local copy shop!”

“We find all of Dataquest staff to be helpful and professional, and would recommend to others”

Above quotes are excerpts from customer testimonials (Full endorsements are available to view on request)