At Dataquest, we’re currently recruiting for an IT Engineer (3rd Line) to join our IT team.

We are a leading IT, Print and Solutions company based in the heart of the business district in London,  a few minutes’ walk from Liverpool Street, Moorgate, Old Street and Shoreditch High Street stations. We’re surrounded by bars, restaurants, cafes and pop-ups, and there’s even a bit of greenery nearby!

Our office space is open-plan and we have a friendly, social culture; from our shareholders down, we live our motto “Work hard, play hard”, demonstrated by our social events throughout the year. We’re passionate about developing our talent; we invest in our people and support them to build a career with us.

What Do I Need?

This role will be responsible for picking up more complex tickets and queries from our 1st/ 2nd line engineers and apprentices, as well as project work, so we’re looking for someone with considerable previous service desk experience at 3rd line level. You’ll need:

  • Experience with Server and Network installations
  • Experience with Microsoft Exchange, Installations & Migrations
  • Knowledge of Hyper-V Clustering
  • Knowledge of Cisco hardware
  • Experience providing Mac support in an office environment
  • To be highly organised with excellent customer service skills, both written and verbal.

In addition, you should have either 70-410 (Installing and Configuring Windows Server 2012), 70-411 (Administering Windows Server 2012), or 70-412 (Configuring Advanced Windows Server 2012). Knowledge of Juniper is also highly desirable for this role.

What Will I be Doing?

At present, we support over 600 users, and this number is growing. You’ll be responsible for providing our users, both internal and external, with effective 3rd line support, and leading with project work. You’ll take a lead with:

  • Investigating, solving and liaising with clients on IT issues remotely and face-to-face
  • Desktop Installations and Support
  • Server and Network Installations
  • Administration and management for: Active Directory, Exchange, Hyper-V and VMware and Office 365
  • Business Systems Support
  • Network Infrastructure Support
  • Working effectively with 1st/ 2nd line engineers and apprentices, supporting them with their development.

If this role sounds like a good fit for you, and you’d like a copy of the full job description and person specification then apply below.  Please note that we aim to do all our recruitment in-house, so no agencies please!

To apply for this role above please email your C.V.